Workforce Management
Workforce Management (WFM) is the art and science of having the right number of agents, at the right times, to support an accurately forecasted volume of calls at the service level standard set by the contact center. Teleopti CCC includes tools to manage, involve and improve all aspects of workforce management in contact center. more 
Textile ERP - Datatex NOW
Datatex is the leader in the supply of dedicated software solutions to run the textile and apparel business. We have grown with the industry; our know-how which stems directly from this industry is used to optimize the textile and apparel business. Our staff all have textile and apparel background, giving us real live competence to turn your information into knowledgeable decisions. more
Quality Management
Qfiniti Enterprise is a complete strategic customer care solution combines end-to-end call center functions to provide true quality performance. The solution brings together unified call and desktop activity recording, agent evaluation, knowledgebase assistance, automated post-call survey, e-learning and speech analytics under a flexible, scalable framework that provides a single user interface and centralized administration.more
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Automated Customer Survey
Qfinity Survey is faster and more productive than mail or telephone questionnaires as it offers the ability to survey customers immediately after speaking to an agent . more
Call Logger
Qfiniti Observe supportrs the full range of logging applications, from regulatory compliance to conflict resolution, customer satisfaction and contact center performance enhancement. Observe delivers a powerful suite of logging, auditing,
and playback options, allowing managers to configure the most productive monitoring systems for their specific environment. It can record all calls or selectively capture voice and desktop activity to improve performance throughout the organization under its scalable and open architecture.more
Performance Evaluator
Qfinity Advise is an easy-to-use tool for measuring and evaluationg agent performance that allows to improve coaching efficiency and deliver proven bottom-line results. more
Knowledge Assistant
Qfinity Assist can help any customer focused organiztaion to improve service prformance, reduce agent frustration and enhances customer experience. more
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