Solutions



 

OneWorld Infotech provides both solution and services with an unwavering commitment to our client's long-term satisfaction and business success. What sets OneWorld apart is our emphasis on best-of-breed cost-effective solutions and unparalleled customer service.

 





Products

Workforce Management
Workforce Management (WFM) is the art and science of having the right number of agents, at the right times, to support an accurately forecasted volume of calls at the service level standard set by the contact center. Teleopti CCC includes tools to manage, involve and improve all aspects of workforce management in contact center. more

AVAYA
Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center and data solutions, and related services to companies of all sizes around the world.  more

Quality Management
Qfiniti Enterprise is a complete strategic customer care solution combines end-to-end call center functions to provide true quality performance .more

Automated Customer Survey
Qfinity Survey is faster and more productive than mail or telephone questionnaires as it offers the ability to survey customers immediately after speaking to an agent . more

Call Logger
Qfiniti Observe supportrs the full range of logging applications, from regulatory compliance to conflict resolution, customer satisfaction and contact center performance enhancement. Observe delivers a powerful suite of logging, auditing,
and playback options, allowing managers to configure the most productive monitoring systems for their specific environment. It can record all calls or selectively capture voice and desktop activity to improve performance throughout the organization under its scalable and open architecture.
more

Performance Evaluator
Qfinity Advise is an easy-to-use tool for measuring and evaluationg agent performance that allows to improve coaching efficiency and deliver proven bottom-line results. more

Knowledge Assistant
Qfinity Assist can help any customer focused organiztaion to improve service prformance, reduce agent frustration and enhances customer experience. more

Services

Enterprise Application Services
Our Enterprise Application Services practice provides end-to-end packaged application services in SAP ERP. The services include consulting, implementation, application maintenance and support, upgrades and testing utilizing our strong official collaboration with a leading SAP System Integrator (SI). Additionally, we have SAP consultants in our resource pool having years of strong experience in the Industry.more

 

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