Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center and data solutions, and related services to companies of all sizes around the world.

Avaya helps our customers bring people together with the right information at the right time in the right context, enabling business users to improve their efficiency and quickly solve critical business challenges. Because our solutions are based on open standards, our customers can decide what works best for them. Our objective is to give people the best collaboration experience, regardless of the devices, locations, or media they choose

Avaya’s open standards-based platform accommodates customers with multi-vendor environments seeking to use their existing investments, supplement their existing solutions with specific collaboration products they need, and rapidly create and deploy applications. Our solutions allow organizations to develop short- and long-term IT strategies and deploy them at their own pace. Regardless of whether your business consists of 10 employees or 100,000, we can help you to take all your forms of communication and get them working together, to dramatically improve collaboration and accelerate growth. Your company can be more spontaneous and intuitive in communications, more customer-friendly, and ultimately more profitable.

Avaya focuses on the following businesses:

Unified Communications

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications solutions, customers can communicate effectively regardless of location or device.

Contact Centers

As a global leader in the contact center market since our founding, Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively. The Avaya AuraŽ Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience.

Avaya’s Small and Medium Enterprise Communications (SME) solutions are designed to meet communications challenges facing small and medium enterprises. Avaya IP Office, our award-winning, global flagship SME solution, helps simplify processes and streamline information exchange within systems.

Avaya Networking

The Avaya Networking portfolio offers the reliable, secure, end-to-end solutions needed to fully use real-time communications, delivering world-class performance and superior return on investment.