Many organizations now require total call recording to ensure the integrity of their operations. But with tens of thousands of daily calls across numerous contact centres it can be extremely difficult to manage comprehensive recordings and still be able to pinpoint and retrieve the one recording that can be critical to your organization.

Qfiniti Observe meets this important challenge with a reliable recording solution that incorporates advanced call acquisition tools needed for today's global and multi-site customer service centers. Through a single platform, Qfiniti Observe can record all calls for compliance or risk management, or selectively capture voice and desktop activity for quality assurance. Qfiniti Observe can be deployed to satisfy diverse business unit requirements, whether VoIP or TDM based, while simultaneously simplifying the daunting task of locating calls recorded in contact centers around the world.

Qfiniti Observe:

• Offers the industry's first integrated station-side, trunk-side, and selective recording technology managed from a single platform
• Satisfies compliance and risk management requirements across financial, healthcare, insurance, legal, government, and telemarketing industries
• Incorporates advanced call mining functionality to easily find recordings across the enterprise for legal or business intelligence purposes
• Offers selective screen recordings and coaching tools for quality assurance programs to extend logging investments
• Supports traditional telephony, IP, or hybrid TDM/IP environments