Today's quality-driven organizations need evaluation technologies that save time, improve coaching efficiency, and deliver proven bottom-line results.

Qfiniti Advise is a centralized evaluation and analysis solution that drives contact center performance by enhancing coaching and eLearning effectiveness, streamlining quality management tasks, and improving scoring consistency. Qfiniti Advise uses a variety of easy-to-use scoring and navigation features to make completing evaluations simple and relevant to each type of transaction monitored.

Qfiniti Advise delivers:

• Centralized management that supports enterprise-wide quality performance
• Consistent quality data and evaluation results
• Greater efficiency through a fast and precise evaluation process
• Flexible evaluation planning, measurement, and analysis
• Proven ROI benefits of higher productivity and enhanced customer satisfaction

Qfiniti Advise improves the efficiency of the evaluation process and lets you quickly and effectively assess quality-related performance activities so that you can identify opportunities sooner and improve the quality of your coaching efforts. By easily creating and modifying evaluations online, Qfiniti Advise eliminates paperwork and greatly reduces the manual steps needed to complete the evaluation process.